Shipping & Return Policy
Most orders received before 5:00 p.m. ( Monday through Friday), are shipped within 2 working days. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. All items purchased from Supraa Musical Company, are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
Free shipping is offered across India on all orders at Supraa Musical Company. The product price you see on the website for most states and remote cities are inclusive of shipping charges. Our team of service professional’s work constantly to ensure that your order is accurate and on time. We’ll follow up with an email after your package is out of our premises and send tracking information, making sure you get quick delivery and know when the package is reaching your doorstep. Getting your product safely to you is our topmost priority and we’d like to keep it that way.
Most of our customers receive their product(s) within 7-10 business days of placing their order. Musical instruments are fragile and sensitive products and need to be tested and packaged carefully. Our methods ensure a near-zero transit-damage rate in India, and we’d like to keep it that way. Getting your product safely to you is our topmost priority.
The Harmonica is a wind instrument, played by direct contact with the mouth. Hence due to health concerns, we do not have a return policy.
The MRP mentioned for all the musical instruments are inclusive of 18% GST. No other government taxes are applicable as of now. Any changes in the tax structure (made by the government) will be notified at the earliest.